Terms & Conditions

A. Platform Guidelines and User Responsibilities

At 11Stake, we strive to create a fair and enjoyable environment for all users. To maintain high standards, we require the following:

  • Provide accurate information during account registration and updates.
  • Keep your account credentials secure and avoid sharing them with others.
  • Use respectful language and behavior when interacting with other users in forums or contests.
  • Report technical or gameplay issues promptly through the support feature.
  • Abide by the local laws and ensure you are eligible to participate in contests.

Non-compliance with these guidelines may lead to temporary suspension or permanent account termination.

B. Payments and Subscription Policy

All payments and subscription transactions on 11Stake are securely processed. Key details include:

  • Prices are displayed in local currency, inclusive of applicable taxes.
  • Accepted payment methods include debit/credit cards, UPI, and digital wallets.
  • Subscription renewals and cancellations must follow our outlined policies.
  • Failure to renew on time may restrict access to premium features.
  • Refunds for billing disputes must be requested within 7 days of the transaction date.

For assistance with payments or subscriptions, please contact our support team.

C. Refund and Cancellation Policy

Refunds or cancellations may be requested under the following terms:

  • Refunds for subscriptions are applicable if canceled within the first 7 days of activation.
  • Refunds for in-app purchases are considered for technical issues or dissatisfaction, evaluated on a case-by-case basis.
  • No refunds are issued for partially used subscriptions or expired offers.
  • Users must submit refund requests through the support section within 48 hours of the issue.

D. Liability and Limitations

While 11Stake ensures a high-quality gaming experience, we are not liable for:

  • Device compatibility issues or failure to meet system requirements.
  • Data loss resulting from user actions or third-party interference.
  • Unauthorized account access due to shared credentials.
  • Network disruptions or delays affecting gameplay.

Any issues should be reported within 24 hours through our support system.

E. Privacy and Data Protection

At 11Stake, protecting your data is a priority. By using our platform, you consent to:

  • Collection of necessary information for gameplay optimization and personalization.
  • Secure storage of personal and payment data on encrypted servers.
  • Receiving updates, offers, and notifications relevant to your preferences (with opt-out options available).
  • Compliance with data retention policies in line with legal requirements.

We never sell or share your data with third parties without explicit consent.

F. Updates to Terms and Conditions

11Stake reserves the right to revise these Terms & Conditions to reflect new features, legal compliance, or user feedback. Significant updates will be communicated through in-app notifications or email.

Continued use of our platform after updates indicates acceptance of the revised terms. Users are encouraged to review this page periodically for updates.

G. Support and Contact Information

For assistance or further inquiries, you can reach out to us through:

Disclaimer

11Stake is intended strictly for users who are 18 years old or older. Participation in fantasy cricket and football contests is restricted in the states of Andhra Pradesh, Assam, Nagaland, Odisha, Sikkim, and Telangana, as per local laws and regulations. Users are advised to verify and comply with the rules in their respective regions before engaging in any contests.

By accessing and using 11Stake, you confirm that you meet the legal eligibility requirements and agree to the platform's terms and conditions.